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By using any Canxin service — including canxinnew.com, the Canxin Energy Management mobile application, our IoT management portal, or our professional services — you agree to these Terms of Use. This Agreement supersedes all prior agreements between you and Canxin relating to the same subject matter.
These Terms are presented at or before the point of first use and, where required by app store platform rules, are incorporated by reference into the app listing. Your continued use of our services after notification of any amendment constitutes acceptance of the amended Terms.
If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not have such authority, you must not accept these Terms and must not use our services on behalf of that entity.
You must be at least 13 years of age to use our services. Users between 13 and 18 years of age (or the applicable age of majority in their jurisdiction) may only use our services with the involvement and consent of a parent or legal guardian, who must agree to these Terms on their behalf.
By using our services, you represent and warrant that:
We reserve the right to request proof of age and to terminate accounts of users who misrepresented their age during registration.
EEA/UK users: If you are in the EEA or UK and under 16, parental or guardian consent is required for account creation in accordance with GDPR Article 8 and applicable national law.
Canxin provides the following products and professional services. Professional installation, consulting, and maintenance services are subject to separate project-specific contracts, which supplement but do not replace this Agreement.
We provide new energy technology promotion, development, consulting, and services in the photovoltaic sector. This includes: supply and sale of photovoltaic panels, inverters, mounting structures, cables, monitoring equipment, and balance-of-system components; installation and commissioning of residential, commercial, and industrial-scale PV systems; post-installation maintenance, repair, inspection, and performance warranty management; technical consulting and feasibility studies for PV projects.
We supply and integrate battery energy storage systems (BESS), including lithium-ion and other cell chemistries, battery management systems (BMS), inverter/charger units, and monitoring infrastructure. Services include system design, supply, installation, commissioning, and ongoing maintenance and replacement support.
We provide wind power supporting products and services, including balance-of-plant components, wind resource assessment tools, electrical equipment, and O&M support for wind power installations in partnership with turbine manufacturers and project developers.
We supply eco-friendly environmental protection equipment, including but not limited to energy-efficient lighting, green construction materials, and environmentally rated electrical and mechanical components.
We provide power engineering consulting services including grid connection analysis, load calculations, single-line diagram preparation, regulatory submission support, and project management for power infrastructure projects.
We provide installation, commissioning, and maintenance services for electromechanical equipment including electrical distribution panels, transformers, switchgear, motors, and related industrial electrical equipment.
We supply hardware, electrical supplies, and building materials for energy project construction and associated civil works, including conduit, cable management systems, connectors, structural fasteners, and site preparation materials.
We operate an Internet of Things (IoT) energy management platform accessible via our website portal and mobile application. The platform enables real-time monitoring and control of connected PV, storage, and consumption devices; automated fault detection and alerting; energy analytics and reporting; and remote configuration of compatible smart devices.
We publish and maintain a mobile application (the "App") available on Google Play (Android) and the Apple App Store (iOS). The App provides access to the IoT platform features described above on mobile devices. The App is provided free of charge with basic features; premium features are available via subscription (see Section 6).
We provide ongoing operations and maintenance services for PV systems and energy storage installations, including scheduled inspections, cleaning, component replacement, performance reporting, and emergency fault response under separate service contract terms.
Certain features of our services require you to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for all activities that occur under your account.
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at support@canxinnew.com if you suspect any unauthorized use of your account. We are not liable for any loss or damage arising from unauthorized account access resulting from your failure to comply with this section.
You may be able to link your account with third-party accounts or services (e.g., IoT device manufacturer accounts). By linking accounts, you authorize us to access and use relevant information from those accounts as permitted by those third-party terms and as described in our Privacy Policy.
Enterprise account holders managing multiple users may designate account administrators. Enterprise accounts are subject to a separate Enterprise Service Agreement (ESA) which governs service levels, data processing, and billing terms for enterprise deployments.
Subject to your compliance with these Terms, Canxin grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the App on mobile devices you own or control, solely for your personal, non-commercial purposes (or your internal business purposes for enterprise accounts).
We may release updates to the App from time to time, which may modify, add, or remove features. Updates may be delivered automatically through Google Play or the Apple App Store. Continued use of the App after an update constitutes acceptance of the updated version. Older versions of the App may cease to function correctly following updates.
Some App features may be available offline (e.g., viewing cached energy data). However, real-time monitoring, remote control of devices, alert notifications, and synchronization require an active internet connection. We do not guarantee App functionality during network outages or in areas with limited connectivity.
Your use of the App is also subject to the terms of the platform through which you obtained it (Google Play Terms of Service or Apple Media Services Terms and Conditions, as applicable). In the event of a conflict between those platform terms and this Agreement regarding the App, the platform terms govern solely with respect to platform-specific issues (e.g., billing mechanics, app update delivery).
The App may request the following device permissions to enable specific features: Internet access (required); Network state (for connectivity management); Notifications (for push alerts); Camera (for QR-code device pairing); Storage (for export of reports); Bluetooth/Wi-Fi (for local IoT device discovery). You may grant or deny permissions in your device settings. Denying certain permissions will disable related features but will not prevent use of the App generally.
We may offer beta or preview features in the App. Beta features are provided "as-is" without warranty and may be modified or removed at any time. Beta feature feedback you provide is licensed to us under Section 8.3.
Core App features are available at no cost. The free tier includes basic monitoring for a single site, standard alert notifications, and access to 30-day historical data. The free tier is supported by advertising as described in Section 7.
Premium subscription plans offer additional features including multi-site management, extended historical data, advanced analytics, API access, ad-free experience, and priority support. Subscription pricing, billing frequency (monthly or annual), and feature inclusions are displayed in the App and at canxinnew.com/pricing at the time of purchase.
We may offer free trial periods for premium subscriptions. Free trial eligibility, duration, and features are disclosed in the App at the time of offer. At the end of a free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends. We will provide advance notice of trial expiration.
Subscriptions purchased through the Google Play Store are billed through your Google account. Billing, refunds, and subscription management are governed by the Google Play Terms of Service. To manage or cancel a subscription purchased via Google Play: Google Play Store app > Profile icon > Payments and subscriptions > Subscriptions.
Subscriptions purchased through the Apple App Store are billed through your Apple ID. Billing, refunds, and subscription management are governed by the Apple Media Services Terms and Conditions. To manage or cancel a subscription purchased via Apple: Settings > [Your Name] > Subscriptions. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current billing period.
We reserve the right to modify subscription pricing. Price changes will be notified with at least 30 days' advance notice for monthly subscriptions and at least 60 days for annual subscriptions. Continued use of the subscription after the price change effective date constitutes acceptance of the new price.
Refunds for in-app purchases are governed by the applicable app store policies (Google Play or Apple App Store). We do not process direct refunds for app store purchases; all refund requests must be directed to the relevant store. For direct billing (enterprise accounts), refund terms are specified in the applicable Enterprise Service Agreement. We comply with applicable consumer protection law refund rights in all jurisdictions.
Enterprise accounts billed directly by Canxin are subject to invoice payment terms specified in the Enterprise Service Agreement. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.
The free tier of our App is supported by advertising. By using the free tier, you agree to the display of advertisements within the App. We do not endorse or take responsibility for the content of third-party advertisements.
Ad formats displayed may include banner ads, interstitial ads, rewarded video ads, and native ads, as described in detail in Section 6 of our Privacy Policy. You may opt out of personalized advertising through the App's Privacy Settings. Premium subscribers receive an ad-free experience.
You agree not to: interfere with, block, or circumvent the delivery of advertisements in the free tier; use ad-blocking tools that prevent ad rendering in the App; use automated means to generate fraudulent ad impressions or clicks. Violation of this section may result in termination of your account.
All content on our website and App — including but not limited to software, source code, algorithms, user interfaces, design elements, graphics, logos, trademarks, service marks, text, data, and documentation — is owned by or licensed to Xiping Canxin New Energy Technology Co., Ltd and is protected by applicable intellectual property laws, including copyright, trademark, patent, and trade secret law. The "Canxin" name, logo, and "Canxin New Energy" mark are trademarks of Canxin.
Except as expressly stated in this Agreement, you may not: copy, modify, adapt, translate, or create derivative works of our software or content; reverse engineer, decompile, or disassemble the App or any component of our platform; sell, resell, sublicense, or transfer the App or any access rights; remove, alter, or obscure any proprietary notices; use our trademarks or logos without our prior written consent; scrape, crawl, or systematically extract data from our website or App.
If you submit ideas, suggestions, bug reports, or feedback regarding our services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and incorporate such Feedback into our services without any obligation to you. Feedback does not constitute confidential information.
Our App may incorporate open-source software components, each governed by their respective licenses. Open-source license acknowledgments are accessible within the App at Settings > Open Source Licenses.
Our IoT platform allows you to upload, store, and process energy system data, configuration files, device labels, notes, and reports ("User Content"). You retain ownership of your User Content. By submitting User Content to our platform, you grant Canxin a limited, non-exclusive license to store, process, and display your User Content solely for the purpose of providing you with the services.
We do not sell, share, or use your User Content for advertising targeting. User Content is processed in accordance with our Privacy Policy. You are responsible for ensuring you have the rights to upload User Content and that it does not violate applicable laws or third-party rights.
Upon account termination, we will retain your User Content for 30 days to allow data export, after which it will be permanently deleted except where retention is required by law.
You agree not to use our services for any of the following purposes:
Violations of this section may result in immediate account suspension, termination, and legal action where appropriate.
Our IoT platform supports a range of compatible photovoltaic inverters, battery systems, smart meters, and environmental sensors. A current compatibility list is maintained in the App. We do not guarantee compatibility with all third-party devices. Installation and configuration of IoT devices must be performed in accordance with the device manufacturer's instructions and applicable electrical safety standards.
IoT devices connected to our platform transmit operational data (energy output, battery state, fault codes, sensor readings) to our servers. You consent to this data transmission as necessary for platform functionality. You are responsible for ensuring that IoT devices connected to your account are authorized devices on your property or under your care.
The platform permits remote control commands to be sent to certain compatible devices (e.g., charge/discharge scheduling, circuit switching). You accept full responsibility for all remote control actions executed from your account. Canxin is not liable for physical damage, safety incidents, or property damage resulting from remote commands issued through the platform, whether by you or by unauthorized account access. Ensure your account credentials are secure (see Section 4.2).
IoT monitoring and remote control features depend on internet connectivity at the device installation site, device firmware compatibility, and platform availability. We do not guarantee uninterrupted monitoring or control. Critical safety functions of physical devices must not rely solely on remote platform controls. Ensure physical safety mechanisms (circuit breakers, over-voltage protection) are independently functional.
Our services may integrate with or link to third-party services, including advertising networks (see Privacy Policy Section 5), app distribution platforms (Google Play, Apple App Store), analytics providers, cloud infrastructure, and payment processors. Your use of third-party services is governed exclusively by those parties' terms and privacy policies.
We do not endorse, warrant, or assume liability for third-party services, their content, accuracy, or practices. Links to third-party websites are provided for convenience only.
Where our services rely on third-party infrastructure (cloud hosting, CDN, push notification services), temporary unavailability of those services may affect our service availability. We are not liable for third-party infrastructure outages beyond our reasonable control.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (C) WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF ENERGY PERFORMANCE DATA OR SYSTEM RECOMMENDATIONS.
ENERGY SYSTEM PERFORMANCE DATA PROVIDED THROUGH OUR PLATFORM IS BASED ON SENSOR READINGS AND IS SUBJECT TO SENSOR CALIBRATION ERRORS, COMMUNICATION DELAYS, AND MEASUREMENT UNCERTAINTY. DO NOT RELY SOLELY ON PLATFORM DATA FOR SAFETY-CRITICAL DECISIONS OR OFFICIAL ENERGY REPORTING WITHOUT INDEPENDENT VERIFICATION.
Applicable Consumer Law: Nothing in this section excludes or limits warranties that cannot be disclaimed under applicable mandatory consumer protection laws. In particular: (a) under Australian Consumer Law, consumers are entitled to guarantees about goods and services that cannot be excluded; (b) under UK and EU consumer law, digital content and services must conform with the contract; (c) US consumers in certain states may have additional statutory rights. To the extent that applicable law requires mandatory warranties, those warranties are provided to the minimum extent required by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(A) IN NO EVENT WILL CANXIN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, COST OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER INTANGIBLE LOSS, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;
(B) CANXIN'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT OR OUR SERVICES, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE GREATER OF: (I) THE AMOUNT YOU PAID TO CANXIN IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (II) USD $100 (OR EQUIVALENT IN LOCAL CURRENCY).
Exceptions: This limitation of liability does not apply to liability for: (i) death or personal injury caused by our negligence; (ii) fraud or willful misconduct; (iii) gross negligence; (iv) any liability that cannot be excluded or limited under applicable law, including consumer protection laws in the EEA, UK, Australia, or other jurisdictions with mandatory consumer rights.
Physical Installation Services: Where Canxin provides professional physical installation services under a separate project contract, liability for property damage caused by our gross negligence during installation is governed by that separate contract and applicable law, not solely this limitation.
You agree to defend, indemnify, and hold harmless Canxin, its affiliates, directors, officers, employees, agents, and licensors from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your use of our services in violation of these Terms; (b) your User Content; (c) your violation of any third-party rights; (d) your violation of any applicable law or regulation; (e) remote control commands you send to IoT devices that cause property damage or injury.
We reserve the right, at our expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting available defenses.
You may terminate your account at any time by: (a) deleting your account in the App via Settings > Account > Delete Account; (b) sending a written termination request to support@canxinnew.com. You are responsible for cancelling any active subscriptions before account deletion to avoid further charges (see Section 6).
We may suspend or terminate your account and access to our services at any time, with or without notice, for: (a) material breach of these Terms; (b) violation of applicable law; (c) conduct that we determine, in our reasonable discretion, is harmful to Canxin, other users, or third parties; (d) non-payment of subscription fees after due notice; (e) prolonged inactivity (accounts inactive for more than 24 months may be terminated after 30 days' notice).
Upon termination: your license to use the App and platform is immediately revoked; IoT devices linked to your account will lose access to cloud monitoring features; your User Content will be retained for 30 days to allow export before permanent deletion; sections of this Agreement that by their nature should survive termination (including Sections 8, 13, 14, 15, 17, and 18) will survive.
This Agreement is governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions, except as modified by the jurisdiction-specific provisions in Section 19.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to this Agreement.
Before initiating formal proceedings, the parties agree to attempt to resolve disputes informally. Please contact us at support@canxinnew.com describing the dispute in detail. We will endeavor to respond with a proposed resolution within 30 days. Many disputes can be resolved through this process without formal proceedings.
If informal resolution fails, any dispute, controversy, or claim arising out of or relating to this Agreement, or its breach, termination, or validity, shall be finally settled by binding arbitration in accordance with the arbitration rules of the China International Economic and Trade Arbitration Commission (CIETAC), with the seat of arbitration in Beijing, China, and proceedings conducted in Chinese or English at either party's election. The arbitral award shall be final and binding and may be enforced in any court of competent jurisdiction.
To the extent permitted by applicable law, you waive any right to pursue claims on a class-wide, collective, or representative basis. You may only bring claims against us in an individual capacity. This waiver does not apply where prohibited by applicable law (e.g., certain EU consumer law provisions).
Notwithstanding the above, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.
The following provisions supplement or modify the General Terms for users in specific jurisdictions:
For consumers in the EEA and UK: (a) The governing law and arbitration provisions (Sections 17 and 18.2) do not deprive you of the protection afforded by mandatory consumer protection laws in your country of habitual residence, including the right to bring disputes before the courts of that country. (b) Under EU Directive 2019/770 on digital content and services, we guarantee that our App conforms with this Agreement and applicable mandatory requirements. If the App is non-conforming, you may be entitled to remedies under applicable national law. (c) You have the right to withdraw from any purchase of digital content within 14 days under applicable EU/UK consumer law, unless the digital content has been fully performed with your express consent and acknowledgment that you thereby lose your right of withdrawal. (d) EU consumers have access to the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. (e) UK consumers may refer disputes to alternative dispute resolution providers listed by the UK Government, or take legal action in UK courts.
For US users: (a) If you are a California resident, you waive your rights under California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." (b) US consumers have rights under the FTC Act (Section 5) prohibiting unfair or deceptive acts or practices; nothing in this Agreement limits rights you have under applicable consumer protection statutes.
For Australian consumers: Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), our services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this Agreement is intended to exclude, restrict, or modify rights you have under the Australian Consumer Law.
For Canadian consumers: This Agreement is subject to applicable Canadian federal and provincial consumer protection laws. Quebec residents: notwithstanding any contrary provision, this Agreement and all disputes are governed by the laws of Quebec and Canada to the extent required by the Consumer Protection Act (R.S.Q., c. P-40.1) and other applicable provincial law.
For users in the People's Republic of China: This Agreement is governed by PRC law. In addition to the rights described in Section 3 of our Privacy Policy (PIPL), your rights as a consumer are protected by the Law on the Protection of Consumer Rights and Interests and other applicable PRC laws. Disputes that cannot be resolved informally may be submitted to the relevant consumer protection administration or people's court.
For users in Japan: Your use of our services is subject to the Act on Specified Commercial Transactions, the Act on Protection of Personal Information (APPI), and other applicable Japanese consumer laws. Subscription cancellation rights are governed by applicable Japanese law.
For users in South Korea: This Agreement is interpreted in accordance with the Act on the Consumer Protection in Electronic Commerce and PIPA (Personal Information Protection Act). The limitation of liability in Section 14 does not apply where prohibited under Korean consumer protection law.
Our App is distributed via Google Play subject to the Google Play Developer Distribution Agreement. Users downloading from Google Play agree that: (a) Google is not a party to this Agreement and bears no responsibility for the App or its content; (b) Google has no obligation to provide any maintenance or support for the App; (c) Google is not responsible for addressing any claims relating to the App, including product liability, consumer protection law claims, or intellectual property infringement; (d) Google is a third-party beneficiary of this Agreement as it relates to the App, and Google has the right to enforce this Agreement against you in its capacity as a third-party beneficiary.
Our App is distributed via the Apple App Store subject to the Apple Media Services Terms and Conditions. Users downloading from the Apple App Store agree that: (a) Apple is not a party to this Agreement and bears no responsibility for the App or its content; (b) Apple has no obligation to provide any maintenance or support for the App; (c) in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if any) to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App; (d) Apple is not responsible for addressing claims by you or any third party relating to the App or your possession and/or use of the App, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; (iii) claims arising under consumer protection or similar legislation; (e) in the event of any third-party intellectual property infringement claim, Canxin, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of such claim; (f) Apple and its subsidiaries are third-party beneficiaries of this Agreement, and Apple has the right to enforce this Agreement against you as a third-party beneficiary.
This Agreement, together with our Privacy Policy and any applicable Enterprise Service Agreement or project contract, constitutes the entire agreement between you and Canxin regarding our services and supersedes all prior and contemporaneous agreements, representations, and understandings.
If any provision of this Agreement is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable (or deleted if modification is not possible), and the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. A waiver will only be effective if made in writing and signed by an authorized representative of Canxin.
You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement, in whole or in part, to any affiliate, successor, or acquirer without your consent, provided the acquirer assumes our obligations under this Agreement. This Agreement will be binding on and inure to the benefit of the parties and their permitted successors and assigns.
Neither party will be liable for delay or failure to perform obligations under this Agreement due to circumstances beyond their reasonable control, including natural disasters, acts of war, terrorism, epidemics, governmental actions, internet or utility infrastructure failures, or labor disputes. The affected party will promptly notify the other and use reasonable efforts to mitigate the impact.
This Agreement is written in English. If we provide translations for convenience, the English version prevails in the event of any inconsistency, except where local law requires the local language version to govern.
We may provide notices to you by email (to your registered address), by in-app notification, or by posting prominently on our website. You may provide notices to us by email to support@canxinnew.com or by written correspondence to our registered address. Notices are deemed received: (a) immediately when posted in-app or on website; (b) 24 hours after email transmission (unless the sender receives a delivery failure notification); (c) 5 business days after mailing by certified mail.
We reserve the right to modify these Terms at any time. Material changes will be communicated at least 30 days before taking effect for existing users, with options to review and accept or decline before the effective date. Non-material changes (clarifications, corrections, updates to contact information) may take effect immediately upon posting.
For questions, concerns, or legal notices relating to this Agreement, please contact:
Xiping Canxin New Energy Technology Co., Ltd
Legal / Business Affairs
No. 26, Group 8, Fenglaozhuang Village Committee,
Caizhai Hui Ethnic Township, Xiping County, 463900, CN
General Support: support@canxinnew.com
Enterprise & Legal: wangzhongxing@canxinnew.com
Website: canxinnew.com
We respond to legal inquiries and formal notices within 5 business days.